ReadiTech’s in-person services provide peace of mind for local schools

From keynote lectures to Game of Thrones marathons, college campuses depend on the internet day and night. An outage, no matter how long, means less time to study, to teach, and to unwind. That’s why ReadiTech offers in-person services to help local schools keep their internet up and running when they need it.

Trinity Bible College and Graduate School (TBC), located just outside of Ellendale, North Dakota, first partnered with ReadiTech eight years ago to improve their internet performance. With more than 250 students enrolled, roughly half of whom live on campus, TBC knew that their existing connection was not going to cut it anymore—especially as education became increasingly reliant on technology.

“The appetite for larger amounts of data at higher speeds and with more reliability has become more stated,” said Rev. Ian O’Brien, Executive Vice President at TBC. “There was a time when we would have an outage for hours, and the students could occupy themselves some other way. But now if we have downtime, all of us—including the staff—just sort of stand in the hallway and stare at each other.”

When ReadiTech first partnered with TBC, the school’s switching environment formed a star pattern with several branches all running one after the other, each creating an additional bottleneck of data. Matthew Johnson, IT Systems Administrator at TBC, explains that this outdated formation presented the constant risk of an outage.

“With the star topology, if one switch went down, the rest of the switches after that went down,” Matthew said. “If a switch went down at a certain spot on campus, it could take out the library and an entire dorm.”

As a temporary solution, ReadiTech replaced TBC’s existing switches with 25 new ones; however, these switches were placed in the same star formation and therefore still posed the same risk as before. One year later, ReadiTech’s team of experts built and installed a fiber ring at TBC, creating a more permanent solution to its domino-effect predecessor.

Scott Young, a Managed Security Analyst Supervisor at ReadiTech who has served as the main point of contact for TBC from the very beginning, explains how this new formation eliminates that risk.

“Now if one of the switches goes down, everything still works,” Scott said. “The ring can self-heal and go back around in the other direction. Now we can transport just about anything anywhere in the college.”

With a faster and more reliable internet connection in place, TBC has been able to collaborate with ReadiTech on other improvements to their campus technology. To further ensure the safety of their staff and students, TBC enlisted ReadiTech to install more than a dozen surveillance cameras in high-traffic areas like the mailroom, the fitness center, and the central mezzanine.

TBC had tested campus surveillance systems in the past, but with no success.

“Just storing the backup data from those cameras—we wouldn’t have been able to do that 8 years ago,” Rev. O’Brien said. “Now, our network is supporting it.”

ReadiTech has also installed key card access systems in residence halls and supported TBC in extending internet access to a new residential building that is not directly adjacent to the rest of campus. But for TBC and many other schools in our region, the most valuable resource ReadiTech provides is the trust that comes with being a local company.

Our ReadiTech headquarters are just a five minute drive from TBC’s campus. We don’t just communicate with them via the occasional email or phone call; we are on campus regularly, ensuring things run smoothly.

“I typically meet with Scott at least once a month to discuss what’s going on, or more often if we have an issue that I cannot take care of myself,” Matthew said. “They are very responsive. When I call, if they are not out here that day, then it is at least that week.”

This local presence provides peace of mind for everyone at TBC—especially because Matthew is the only IT staff member on payroll.

“When something does go down, especially if it is something I am unable to handle by myself, if we had to wait longer for someone across the country or even across the state to pick up the phone and get out here, it would take a whole lot more time,” Matthew said. “And that would contribute to the frustration for our students and staff.”

As education continues to become more reliant on the internet, our goal is to set your school up with technology that will not falter. But if something does go wrong, we promise to be there to fix it.

“They are more than just an internet provider for us,” Rev. O’Brien said. “As every new horizon has opened up, ReadiTech has been there for us.”

We’re here for you—literally. To discover the ReadiTech difference for yourself, call 701-344-5000 and schedule a meeting with one of our highly skilled service technicians today.

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