It’s well-known now that there are many types of scams going around, from unsolicited phone calls to computer pop-ups. However, I recently ran into one that I hadn’t heard of yet…
ReadiTech offers an antivirus package of Web Guardian, a product of Webroot. One of our customers received a call from someone claiming to be with Webroot. They told her that her computer was infected and had IP affiliations from other countries. The “Webroot” caller offered to clean up the computer and remove the unnecessary IP addresses. The customer agreed and let “Webroot” on her computer. She felt it wasn’t right but since they said they were with Webroot – her antivirus product, she reluctantly let them onto her computer. She felt it was OK as she was watching them the whole time and to her knowledge, they didn’t access her files.
If someone calls and claims they are with your antivirus company, it should be OK to allow them full access, right? No.
The scammer has ways to extract files without you even seeing it done. You never really know what information you let them acquire by allowing them access your device.
Scary, right? Absolutely.
Be suspicious of unsolicited phone calls, emails, and visits. It’s pertinent that you take the time to verify that the person that has contacted you is with the organization that they identify themselves with.
If you have Web Guardian with ReadiTech, we are the only one who will be in contact with you if your computer has been infected. And even then, it’s OK to verify us! Let us know that you’d like to call our number yourself and verify who we are. We have customers who already do this and we welcome it! We understand that you want to protect your equipment and personal information.
It stands true that you can never be too careful when it comes to your personal information. Don’t be hesitant to reach out to us!
Crystal Grueneich – Technical Support Analyst