The Network Assistant position is responsible for maintenance, monitoring and supporting DRN ReadiTech Managed Service customers’ networks. The primary role includes but is not limited to assisting with day to day MS operations along with directly supporting customers and DRN’s IT Analysts. The Network Assistant position will report to the Managed IT Solutions Supervisor. The Network Assistant will complete a wide range of special projects as assigned.
The Network Assistant must possess the ability to work and get along with other employees and departments in a positive manner for the maximum benefit of the company. This individual will be expected to deliver exceptional customer service to both internal and external customers. Regular work hours are Monday through Friday 8 am to 5 pm. Night and weekend work may be required as the business need dictates along with an on-call rotation schedule.
Essential Job Functions:
Knowledge, Skills, and Abilities:
Education, Experience and Qualifications:
2 year IT related degree required along with related job experience.
Must have (or be able to obtain within 1 year) entry-level certifications along with the ability to obtain additional professional certifications as the business need dictates.
Seeing: Must be able to identify by sight maintenance needs on buildings and grounds. Must be able to drive vehicle and operate other machinery such as mowers/trimmers. 75 – 100%
Communication: Must be able to communicate with co-workers. 75-100%
Movement: Must be able to move around facilities to perform maintenance and other assigned duties. 50-74%
Climbing/Stooping/Kneeling: Must be able to ascend and descend ladders and work on different levels of the buildings. Must be able to position self to perform maintenance and other assigned duties. 50 – 74%
Lifting/Pulling/Pushing: Must be able to lift at least 50 pounds regularly from floor to waist, occasionally overhead, and move heavy equipment. 25-49%
Fingering/Grasping/Feeling: Must be able to write, type, and use phone system. 75-100%
This factor measures the surroundings or physical conditions under which a job must be done and the extent to which those conditions make the job disagreeable. Consider the presence and relative amount of exposure to dust, dirt, heat, fumes, contaminants, cold, noise, vibration, wetness, etc.
Good working conditions with the absence of disagreeable conditions.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
This position is an exempt position, not subject to the overtime provisions of the Fair Labor Standards Act. DRN ReadiTech is an Equal Opportunity Employer and offers a competitive compensation and benefits package.
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