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Dear valued ReadiTech clients,

We wanted to provide an update on our response to the challenging situation our clients and country faces due to the COVID-19.

We continue to be here for you.

Our team continues to serve our clients with the services you need. To do our part to slow the spread of the COVID-19 virus, our current status is:

  1. Office Update:
    1. Our offices are currently closed to walk-in traffic (to protect employees/clients and based on the CDC recommendations). We are actively serving clients and can take care of your needs via the following:
      • Phone: 877.559.4692 (HQ) or 800.279.4796 (Fargo/Grand Forks)
      • Online: www.readitech.com
    2. Many of our employees are now working from home.  We apologize in advance for background noises or response time delays as we adjust to this new service model.
  2. Site Visits.  If you need a technician to come to your business, we will continue to ask screening questions to assess the safety and wellbeing of our techs. We are prioritizing the calls based on need and safety, so please be patient. We are attempting to do all we can to resolve the issues without dispatching a technician on site.  In some cases, we are being quite creative and using technology to assist with the resolutions.

Thank you in advance for your understanding as we monitor the situation and adjust during these challenging times. Our employees are committed to serving our clients with excellence and we’re encouraged by the positive feedback we have been getting from you, our clients. We’re in it together.

Sincerely,

Kent Schimke

CEO/General Manager

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